Had my anniversary lunch in peshawri,ITC Sonar Kolkata.Amazing experience with delicious food.Special thanks to Dhruva,Ankush to make our moments memorable. 🥰
Extremely Disappointing Experience – Unacceptable for a 5-Star Hotel
We have been loyal patrons of this 5-star hotel for many years, which makes this experience all the more disappointing.
The lobster we ordered was quite frankly the worst we have ever had. The texture and flavour were nowhere near what lobster meat should be—completely lacking freshness, sweetness, or proper preparation. Paying a premium price for a dish that didn’t even remotely resemble properly cooked lobster is a disgrace for an establishment of this standard.
What was even more concerning was the response from the kitchen. The chef advised that “we don’t sell and cook too many lobsters, so it may have been different.” This is not an excuse—it is unacceptable. If a restaurant does not know how to cook a dish properly, it simply should not be on the menu, especially in a 5-star hotel.
To make matters worse, the waiter attempted to smooth things over by saying “next time you come, we will look after you.” This statement felt empty and misleading, as no details were taken, nothing was recorded, and there was clearly no intention or system in place to actually follow through on this promise.
For a venue we have trusted and visited for years, this entire experience—from food quality to accountability—fell well below expectations. Sadly, it reflects a serious lapse in standards that management should urgently address.
Add Review
Read More Reviews
Debayan Mukherjee (Rohit)
a week agoDhruv and Ram served us and assisted us selecting our food and had a great experience.
Erum Hayat
a week agoAnkita Pal
a week agoHad a great dining experience…. Thanks to @dhruv , @Payel and @Malay for your great service
Jayasmita Paul
a week agoHad my anniversary lunch in peshawri,ITC Sonar Kolkata.Amazing experience with delicious food.Special thanks to Dhruva,Ankush to make our moments memorable. 🥰
Ashwin Sethi
a week agoExtremely Disappointing Experience – Unacceptable for a 5-Star Hotel We have been loyal patrons of this 5-star hotel for many years, which makes this experience all the more disappointing. The lobster we ordered was quite frankly the worst we have ever had. The texture and flavour were nowhere near what lobster meat should be—completely lacking freshness, sweetness, or proper preparation. Paying a premium price for a dish that didn’t even remotely resemble properly cooked lobster is a disgrace for an establishment of this standard. What was even more concerning was the response from the kitchen. The chef advised that “we don’t sell and cook too many lobsters, so it may have been different.” This is not an excuse—it is unacceptable. If a restaurant does not know how to cook a dish properly, it simply should not be on the menu, especially in a 5-star hotel. To make matters worse, the waiter attempted to smooth things over by saying “next time you come, we will look after you.” This statement felt empty and misleading, as no details were taken, nothing was recorded, and there was clearly no intention or system in place to actually follow through on this promise. For a venue we have trusted and visited for years, this entire experience—from food quality to accountability—fell well below expectations. Sadly, it reflects a serious lapse in standards that management should urgently address.