We’ve visited Loya at Taj multiple times, with friends, with family, and just the two of us and every single visit feels special. A huge part of that is thanks to Ankur and Chef Sonal, who consistently take our experience to the next level.
Even when we keep coming back for all our important occasions, they somehow make each visit feel unique. The attention to detail, the personal touch, and the warm hospitality from both Ankur and Chef Sonal are unmatched. They truly go above and beyond every time and provide us the best GLUTEN FREE food options in all of bangalore.
The food at Loya is exceptional—beautifully crafted, flavourful, and refreshingly different from anywhere else. Their drinks are just as impressive: thoughtful, creative, and with a touch of organic mixology that stands out.
Because of Ankur and Chef Sonal, Loya has become “our place.” Highly, highly recommend!
Loved the food and the lush, green ambience at Loya. Their recommendations were spot-on, and the overall experience was perfect. A big shoutout to Shobit for managing things so well and to Ankur for his excellent service.
Beautiful decor and excellent service. The staff was willing to accommodate our special cooking requests for Jain food and did everything to ensure our satisfaction.
A couple of unique items that I would recommend from the menu are Badana Pearls (Boondi + Rabdi dessert) and Gola Parathas.
We visited the restaurant to celebrate my boyfriend’s birthday, but unfortunately the experience was extremely disappointing and far below the standards expected from a property of this reputation.
Although a few team members (especially the non-local staff) were polite and welcoming, the behavior of certain local staff members (It happened with local lady staff member) completely ruined what was supposed to be a special evening. Their approach felt rigid, unaccommodating, and lacking basic customer empathy.
We had booked the dinner with the intention of trying the Loya Journey first, and if the experience was good, we planned to order additional dishes from the à la carte menu. Before ordering, we clearly confirmed with one staff member whether the Loya Journey could be shared between two people, and were told yes.
However, once the service began, another local lady staff member abruptly informed us that we were not allowed to share any item unless the second person ordered an entirely separate dish. This was communicated in a very discourteous manner, especially considering it was a birthday celebration and they were fully aware of that.
What felt even more uncomfortable was that when I tasted just one starter from my partner’s plate, the same local lady staff member immediately intervened and told me I was not allowed to do so unless the other dish is on my table. This kind of policing between two people dining together was unnecessary, humiliating, and something we have never experienced anywhere — not even in much smaller restaurants.
To avoid further embarrassment, we hurriedly ordered another dish without even having the time to decide properly.
In addition to the service issues, the food itself was overly spicy and not enjoyable. Many items in the Loya Journey did not appear appetizing, and overall the experience did not justify the premium price. I would strongly recommend choosing the à la carte instead of the Loya Journey, as the variety and taste were disappointing.
By the time our main course arrived, the entire dinner felt uncomfortable and unenjoyable. Despite paying a significantly high amount, the experience felt far from the hospitality standards that Taj is known for.
I sincerely request the management to review this feedback seriously. Proper training is not just about process—it is also about customer sensitivity, communication, and ensuring guests feel respected. This incident reflects poorly on an otherwise reputable brand. More extensive training is needed for the local staff in this regard.
Unfortunately, this experience completely spoiled what should have been a memorable celebration. Most of the positive ratings you see on Google are usually not genuine.
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Lovish Chawla
2 weeks agoKrupa Rathod
a month agoWe’ve visited Loya at Taj multiple times, with friends, with family, and just the two of us and every single visit feels special. A huge part of that is thanks to Ankur and Chef Sonal, who consistently take our experience to the next level. Even when we keep coming back for all our important occasions, they somehow make each visit feel unique. The attention to detail, the personal touch, and the warm hospitality from both Ankur and Chef Sonal are unmatched. They truly go above and beyond every time and provide us the best GLUTEN FREE food options in all of bangalore. The food at Loya is exceptional—beautifully crafted, flavourful, and refreshingly different from anywhere else. Their drinks are just as impressive: thoughtful, creative, and with a touch of organic mixology that stands out. Because of Ankur and Chef Sonal, Loya has become “our place.” Highly, highly recommend!
BIKRAM DAS
a month agoLoved the food and the lush, green ambience at Loya. Their recommendations were spot-on, and the overall experience was perfect. A big shoutout to Shobit for managing things so well and to Ankur for his excellent service.
Aalap Shah
a month agoBeautiful decor and excellent service. The staff was willing to accommodate our special cooking requests for Jain food and did everything to ensure our satisfaction. A couple of unique items that I would recommend from the menu are Badana Pearls (Boondi + Rabdi dessert) and Gola Parathas.
Krishna
a month agoWe visited the restaurant to celebrate my boyfriend’s birthday, but unfortunately the experience was extremely disappointing and far below the standards expected from a property of this reputation. Although a few team members (especially the non-local staff) were polite and welcoming, the behavior of certain local staff members (It happened with local lady staff member) completely ruined what was supposed to be a special evening. Their approach felt rigid, unaccommodating, and lacking basic customer empathy. We had booked the dinner with the intention of trying the Loya Journey first, and if the experience was good, we planned to order additional dishes from the à la carte menu. Before ordering, we clearly confirmed with one staff member whether the Loya Journey could be shared between two people, and were told yes. However, once the service began, another local lady staff member abruptly informed us that we were not allowed to share any item unless the second person ordered an entirely separate dish. This was communicated in a very discourteous manner, especially considering it was a birthday celebration and they were fully aware of that. What felt even more uncomfortable was that when I tasted just one starter from my partner’s plate, the same local lady staff member immediately intervened and told me I was not allowed to do so unless the other dish is on my table. This kind of policing between two people dining together was unnecessary, humiliating, and something we have never experienced anywhere — not even in much smaller restaurants. To avoid further embarrassment, we hurriedly ordered another dish without even having the time to decide properly. In addition to the service issues, the food itself was overly spicy and not enjoyable. Many items in the Loya Journey did not appear appetizing, and overall the experience did not justify the premium price. I would strongly recommend choosing the à la carte instead of the Loya Journey, as the variety and taste were disappointing. By the time our main course arrived, the entire dinner felt uncomfortable and unenjoyable. Despite paying a significantly high amount, the experience felt far from the hospitality standards that Taj is known for. I sincerely request the management to review this feedback seriously. Proper training is not just about process—it is also about customer sensitivity, communication, and ensuring guests feel respected. This incident reflects poorly on an otherwise reputable brand. More extensive training is needed for the local staff in this regard. Unfortunately, this experience completely spoiled what should have been a memorable celebration. Most of the positive ratings you see on Google are usually not genuine.